Refund Policy

1. Overview

At ViralOzzy, customer satisfaction is our priority. If we are unable to deliver your order as described, we will work with you to find a fair resolution. This policy outlines the conditions under which refunds, refills, or credits may be issued.

2. Eligibility for Refunds

You may be eligible for a refund or credit if:

• Your order was not delivered within the estimated timeframe
• The delivered quantity is significantly less than what was ordered
• There was a technical error that prevented order processing
• You were charged multiple times for the same order

3. Non-Refundable Situations

Refunds may not be available in the following cases:

• The social media username or link provided was incorrect
• Your account was set to private during the delivery period
• You changed your username after placing the order
• The order has already been fully delivered as described
• A natural drop in followers/likes occurs after delivery (this is normal platform behavior and most packages include refill guarantees)

4. Refill Guarantee

Many of our packages include a refill guarantee. If you experience a drop in followers, likes, or other metrics within the guarantee period, contact support with your order ID and we will process a free refill at no additional cost.

5. How to Request a Refund

To request a refund or report an issue with your order, please contact our support team at support [at] viralozzy.com with the following information:

• Your order ID
• The email address associated with your account
• A description of the issue

Our team will review your request and respond within 24–48 hours.

6. Chargebacks

We strongly encourage you to contact our support team before initiating a chargeback with your bank or payment provider. We are committed to resolving issues fairly and promptly. Unauthorized chargebacks may result in account suspension.

7. Contact

For any refund-related questions, reach us at support [at] viralozzy.com.